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The systems and practices of enterprise management in BPO industry today are dominantly influenced by what the IT and software industry has adopted over the years.
BCI Certification frameworks for outsourcing enterprises have evolved on two quality-excellence tracks over the years “ Talent Management and Service Delivery. The Service Delivery Master Standards... Read more
The BCI service delivery certification BSDQ™ is awarded to enterprises showing compliance to the BCI SDMS - Service Delivery Standards Release 1.3, which promulgates Service Delivery excellence... Read more
The BCI Talent Management Quality certification BTMQ™ is awarded to enterprises showing compliance to the BCI TMMS “ Talent Management Master Standards Release 2.0, which ... Read more
The World needs Certified BPO Talents in Millions. How many can you Train?
Equally importantly, the BCI global network offers 18 internationally respected certifications for various levels of BPO professionals.
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