Ambitious
and talented professionals find entering and growing in the BPO industry
quite challenging. One big reason is the absence of a unifying
The
ever-rising quality consciousness of clients has made even leading
BPO companies in Asia and other emerging BPO nations rethink the way
Even as organizations across industries
are getting bolder and more willing to outsource even their core and
critical processes, their task of selecting right vendors is also
getting
qualification/
education standard for the BPO industry worldwide, which can
on the one hand prove a professional’s competencies and fit
for the desired position and on the other, generate a
they
manage their Service Delivery and Talent Management Quality. However,
it’s been hard for many of them to go about radical improvements
as global standards and benchmarks
more complex. Apart
from vetting and validating the vendor’s management and operational
systems and processes, there is a more flagrant need to check their
people quality and the overall competence base.
