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The systems and practices of enterprise management in BPO industry today are dominantly influenced by what the IT and software industry has adopted over the years.
BCI Certification frameworks for outsourcing enterprises have evolved on two quality-excellence tracks over the years “ Talent Management and Service Delivery. The Service Delivery Master Standards...
The BCI service delivery certification BSDQ® is awarded to enterprises showing compliance to the BCI SDMS - Service Delivery Standards Release 1.3, which promulgates Service Delivery excellence...
The BCI Talent Management Quality certification BTMQ® is awarded to enterprises showing compliance to the BCI TMMS “ Talent Management Master Standards Release 2.0, which ...
The World needs Certified BPO Talents in Millions.
How many can you Train?
Equally importantly, the BCI global network offers 18 internationally respected certifications for various levels of BPO professionals.
Give the global edge and a scorching growth to your BPO career. Choose from 18 international BPO credentials.
Train, consult, advocate, build, research. On BCI's global benchmarks. There's no bigger, better, surer way to grow your business & get ahead in BPO.
Enrich your organization-brand and improve productivity and performance across the board with the BSDQ® and BTMQ® certifications.
A university’s first, the best and the fastest option for introducing worldclass BPO and ICT education in its campus.
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