A Bachelor’s degree in any discipline and total industry experience of minimum 12 years, of which at least at least 5 years are in top/ strategic-level Quality Management function. OR an applicant with a BCI CBQM® (Certified BPO Quality Manager) or  an industry-accepted credential (like Six Sigma) with at least THREE years of post-CBQM® work  experience, of which, minimum ONE year is in the Quality control/ quality assurance function in a BPO/ Contact Center.

Though not compulsory, BCI advises all CBQL® applicants to undergo the 16 hr CBQL® Expert Certification Class. In addition to giving a complete understanding on the CBOL® evaluation process, the two days of the CBQL® Master Class work as useful refresher workshops on Leadership development and contemporary BPO Industry Practices. Some BCI-authorized Certification Training providers (CTPs) conduct the CBQL® Master Classes in major locations worldwide.

To locate a BCI Certification Training Provider in your country/ region, write to: ctp@bpocertifications.com

Assessment Components	Component Weights	Marks
Leadership Experience Report in Quality	40%	400
Change Management Case in QM	20%	200
BPO Industry Vision Paper	20%	200
Career Achievements Report	20%	200
TOTAL	100%	1000

Each CBQL® registrant is required to make a formal “defense” of the reports/ papers etc., submitted in the APP. The “defense” is in the form of an interview conducted by a specially appointed BCI expert. This interview can be telephonic, through video-conference or even personal. Marks are finally awarded only after the conclusion of the “APP defense” process.