An experience of minimum 7 years in a BPO of which at least 3 years in the Training coordination/ Management function and a Bachelor’s degree in any discipline. OR a Master’s qualification holder with at least FIVE years or more of work experience of which, minimum 1 year should be in the Training management function in a BPO/ Contact Center.

Human Competence Examination Board of BCI requires all CBTM® applicants to undergo a minimum of 16-24 hrs of Instructor-led CBTM® preparatory training spread over two-three days. BCI authorized Certification Training Providers conduct such MasterClass in major locations worldwide.

Alternatively, prepare through online learning program offered by BCI authorized Online Certification Training Providers (CTPs).

To locate a BCI Certification Training Provider in your country/ region, write to: ctp@bpocertifications.com

Test Code	Test Area	Test Sweep
BC-421	Essentials of BPO Work Environment	Dynamics & Structure of BPO Industry; Strategic Context of BPO; Regulatory Environment Issues and Challenges; Performance Metrics in BPO Operations; Competency, Knowledge & Skillsets Issues; Performance Issues in BPO Companies; Basics of BPO Technology Infrastructure
BC-422	Competency & Performance Imperatives in BPOs	Competency Audits and Appraisals; Competency Categorization & Measurement; Performance - Competence Relationships; Competence Life Cycles; Concepts in Competence Management
BC-423	Training & Development Need Analysis	Need Studies at the Entry Level; Continuous Tracking of Development Needs of Staff; Designing TNA Surveys; Analyzing TNA Data
BC-424	Training Methods and Techniques	Types of Training; Training Design; Training Delivery; Induction Training; Process Training; Process Migration Training; Training Evaluation; Training Aids; Tools and Games
BC-425	Training Process Management	Budgeting for Training & Capacity Building; Cost-center Concept of Training; In-sourced Vs Outsourced Training; Training Calendar Management; Trainer Selection; Internal Trainer Development Program; Training Effectiveness Evaluation; Re-training
BC-MT-01	BCI BPO Managerial Ability Test	This test is designed to evaluate a registrant’s competencies, reflexes and aptitude for handling Mid-management level roles in a typical BPO service provider organization. The 2-pronged BMAT seeks to assess and rate a registrant on the aspects of Managerial Effectiveness and Interpersonal Skills. The competencies measured under BMAT fall into two groups: Task Oriented and People Oriented; the Task Oriented Competencies measured are Analytical Thinking, Global Perspective, Innovation, Learnability, Planning and Organizing, Problem Solving, Process Orientation and Strategic Thinking; the People Oriented Competencies measured are Communication, Coordination, Leadership, Negotiation Skills and Teamwork.
RR-997	Referee Reports (Supervisor Feedbacks)	The RR requires CBTM® registrants to get a detailed feedback from their supervisors in a BCI-prescribed format. In most cases, the RR request goes straight to the Supervisor, whose name(s) has been mentioned by the registrant in the Application form.