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CBTM® Certification is for Training & Development professionals who wish to grow in their careers and handle more challenging roles in the training function of BPO organizations. CBTM® assessments stress on evaluating applicants’ knowledge in 5 role-critical areas to accurately understand their overall readiness to handle planning, coordination and tasking responsibilities in the Training & Development Function in large BPO organizations.

A
typical CBTM® Certified professional exhibits clear understanding of diverse and complex aspects of the training function in BPO service provider organizations. More specifically, a CBTM® certified professional is:

  • Aptly Qualified & Educated: A CBTM® certified at least, holds a Bachelor’s degree. Many of them may also hold Master’s qualification.

  • Aptly Experienced: A CBTM® certified professional possesses relevant & focused experiences of establishing and managing training management frameworks, systems and processes in BPO service provider organizations.

  • Aptly Aware & Exposed: CBTM® is awarded after comprehensively evaluating a registrant's knowledge, awareness and exposure to contemporary concepts, tasks, techniques and processes of Training Management in BPO organizations.

  • Aptly Skilled & Competent: The CBTM® certified exhibit high-level of decision-making skills and competence for handling tasks and activities related to all important dimensions of Training Management in BPO organizations. These include Process Migration Training, Fresh Agent Development and Training ROI Analysis.


"Training is a complex profession and in the BPO space it adds newer dimensions. When I joined the BPO industry, I had no doubts that I needed a sharply focused qualification like CBTM® to pummel ahead in my BPO training career. Today, as a BCI-credentialed professional, I stand in the league of global best-practioners in my rarefied functional domain."

Vikram Das, CBTM®
WNS Global Services, Gurgaon




Candidacy Requirements for CBTM® Show
Training Requirements Show
Assessment Areas Show
Apply for Certified BPO Training Manager (CBTM®) Program


BCI is an apex BPO industry standards and certification body. All BCI Certification Training Providers (CTP) are independent organizations who have developed their own training programs, schedules, trainers and content resources and hence, BCI neither controls nor is responsible for the quality of training, trainers or content provided/ offered by CTPs.

 

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