CFPA® Certification Validity
Your CFPA® certification is valid exactly for three years from the date of award. All CFPA® certified individuals are strongly recommended to upgrade to the next level (CFPS®) after the completion of one year. Because of the continuously changing and evolving BPO industry, the knowledge and skill requirements at the level of a Customer Interaction professional also change, and since the BCI professional standards evolve in tandem, a timely upgrade to CFPS® helps maintain the high standards of your professional credentials.
Please note that you will be required to compulsorily upgrade to the next level (CFPS®) after the expiry of the initial validity of the CFPA® certification (Please check your CFPA® Credential documents for information on the period of validity of your certification).
Upgrade to become a CFPS®