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CBOL‌® Program

The Certified BPO Operations Leader Program (CBOL‌®) is the world’s most premier qualification available across 50+ countries for Operations Leaders in the BPO industry and also in other environments where skilled teams handle documentation, data, information, interact with customers and deliver other backoffice services through well-defined processes.

There are no examinations or assessments mandated by the BPO Professional Certification Board for the CBOL‌® credential. The award of this certification is based on a detailed, structured evaluation of applicants’ professional accomplishments; their understanding of complex global issues surrounding excellence in BPO service delivery; their vision about how service delivery in outsourcing space can be taken to the next level and made to contribute to the growth of the industry. CBOL‌® certified professionals have proven knowledge and competence in critical dimensions like leading service-delivery teams; handling client accounts and linked profit-centers; leading service productivity & quality initiatives across the organization; developing a performance-based work culture in organizations and contributing to new business acquisition and growth. Most interestingly, CBOL‌® qualified professionals can work across multiple business domains and verticals, have excellent command on client-interfacing and have proven over the years that they are well on their way to assume the role of business leaders in the near future.

CBOL‌® has become the world’s most respected Operations Leadership qualification because of its rigorous and comprehensive inclusion of all possible knowledge and competence aspects surrounding the Operations Leadership function in service-provider organizations. CBOL‌® qualification is the most reliable proof of competence for leading operations involving team-based and technology-assisted delivery of services like customer care; teleselling; data handling; document processing; billing; order handling; ledger preparation; collections and technical support among so many other such services.

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