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Who Should Get CBPM‌® Certified?

CBPM‌® is an unmatched global qualification for ambitious HR professionals managing workforce, employee productivity, work-culture and service delivery environment in organizations offering process-based, workforce-dominant services solutions to their internal and external clients – especially in BPO companies and captive/third party call centers. The following have been benefitting the most over the last several years from the CBPM‌® qualification:

  • Supervisors, team leaders and managers with CBTS‌®/CBMT‌® certification from BCI, or with other equivalent international qualifications – who desire to laterally move into the talent management career.
  • Individuals who desire to leap into the bigger league of employers but who are currently working as People Managers in small BPO companies or in team-based, process-oriented work environment in other types of organizations.
  • Individuals currently working in non-BPO environments as HR or People Managers but who now desire to join the HR function in large BPO organizations. BCI receives a high number of CBPM‌® applications from African and Asian professionals working in manufacturing, construction, telecom, banking, insurance, retail and IT services industries and who now wish to enter laterally into the BPO industry.
  • Professionals already working as People Managers in large organizations – particularly BPO outfits - and who now want an international qualification in People Management to further their career growth.

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