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How Does CCIS‌ Work?

CCIS‌™ covers advanced aspects of customer relationship management, teleselling, service quality and customer service in addition to those in team work, conflicts handling and peer-leadership. Though practical work experience can never be replaced, the levels of knowledge and acumen assessed during the CCIS‌™ examinations do typically match those of customer interaction professionals who have worked at least for 1 year in customer interaction function or roles. If you have the CCIP‌™ certification, you are exempted from CCIS‌™ certification examinations.

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